Customer Support Specialist

3 days ago


Queenstown, New Zealand The Staffing Resource Group, Inc Full time
Job Summary:
International SOS is seeking a highly skilled Customer Support / Administrative Support professional to join our team as part of the Navy Fleet and Family Support Program (FFSP). As a key member of our staff, you will provide exceptional customer service, administrative support, and technical assistance to clients across various military branches.

Key Responsibilities:
  • Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.
  • Provide general, basic information and referral of customers to military and community resources.
  • Enroll and schedule customers in briefs, workshops, and classes, and individual appointments.
  • Provide administrative and clerical services, including finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, and taking messages for staff.

Qualifications:
  • High school diploma/GED required.
  • Demonstrated customer service experience and sound working knowledge of computers and office automation software is required.
  • Individual should be detail-oriented, self-motivated, and able to work autonomously.
  • Possess a broad range of specialized work experience including multi-tasking, multi-line telephone systems, and general front office skills.


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