Betting and Gaming Centre Head

6 days ago


Wellington, Wellington, New Zealand Entain Australia & New Zealand Full time
A Day in the Life
As a Client Services Team Leader, you will be responsible for managing the day-to-day operations of the Support Contact Centre team. This includes analysing team performance, providing coaching feedback, and facilitating action plans to drive optimal productivity and customer experience.

Your Key Responsibilities
* Provide leadership, management, and coaching to foster a positive work environment and achieve business objectives
* Analyse team performance, deliver effective coaching feedback, and facilitate action plans to drive optimal productivity and customer experience
* Ensure all team members have development plans, oversee ongoing learning initiatives, and conduct performance reviews to enhance skills and career progression

The Ideal Candidate
* Sound knowledge of the wagering industry, Entain systems, and internal processes/procedures
* Proven track record in providing exceptional customer service to internal and external stakeholders
* Personable and approachable, with the ability to quickly build rapport with new employees
* Experience monitoring performance and providing feedback
* Strong attention to detail with the ability to be analytical
* Ability to meet deadlines, work under pressure, and deal with sensitive information
* Good interpersonal skills and an ability to communicate at all levels, both verbally and written

Our Benefits
* Hybrid and Flexible Working: Work hard, play smart
* Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV
* A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth
* Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team

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