Restaurant Operations Manager

7 days ago


Auckland, Auckland, New Zealand Au Bon Pain Careers Full time

**Job Summary:**

We are seeking a highly skilled Restaurant Operations Manager to join our team at Au Bon Pain Careers. As a key member of our operations team, you will be responsible for ensuring that our 'Guest First' service and café standards are consistently met.

The ideal candidate will have a proven ability to train and direct others, with a minimum of one year of experience in a crew lead position in a restaurant/retail/customer service environment. Additionally, they must possess basic knowledge of data entry, spreadsheet manipulation, and corresponding through email.

**Key Responsibilities:**

  • Ensures that Au Bon Pain's guest-first philosophy is practiced by every team member on assigned shift.
  • Responds to guest needs as required and coaches and directs the team to perform their duties to exceed guest expectations.
  • Resolves guest issues that may arise to maintain Au Bon Pain's quality standards.

**Required Skills and Qualifications:**

  • A High School Diploma or equivalent is required; a college degree is highly desirable.
  • A minimum of one year of experience in a crew lead position in a restaurant/retail/customer service environment is required.
  • ServSafe certification or the ability to become certified within the first 90 days of employment.

**Benefits:**

Au Bon Pain Careers offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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