Cleanliness and Quality Supervisor
3 days ago
We are seeking an experienced and motivated Cleanliness and Quality Supervisor to join our team at Mercure Wellington Abel Tasman Hotel. As a member of our housekeeping team, you will play a critical role in ensuring that our guests enjoy a clean and comfortable stay.
Your primary responsibilities will include assisting the Housekeeping Manager in maintaining high standards of cleanliness and quality, supervising the cleaning of guest rooms and public areas, and ensuring that all tasks are completed efficiently and effectively. You will also be responsible for providing excellent customer service and responding to any guest complaints in a professional and courteous manner.
Key Responsibilities:
- Assist the Housekeeping Manager in maintaining high standards of cleanliness and quality.
- Supervise the cleaning of guest rooms and public areas.
- Ensure that all tasks are completed efficiently and effectively.
- Provide excellent customer service and respond to guest complaints.
What We Offer:
- A positive working environment that values teamwork and collaboration.
- Competitive pay rates based on previous experience.
- Flexible working hours that accommodate individual commitments.
- Rewards and recognition program that acknowledges outstanding performance.
- Accommodation and food and beverage discounts at our properties.
Requirements:
- A minimum of one year's experience in a hotel or supervisory role.
- An eye for detail and high standard of cleanliness.
- The ability to work effectively in a team environment.
- A positive can-do attitude and commitment to excellence.
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