Ambassador of Exceptional Guest Experience

6 days ago


Christchurch, Canterbury, New Zealand Hind Management Full time

About Us


Hind Management, the driving force behind Sudima Hotels, is a pioneer in social and environmental responsibility. We operate on a sustainable business model that prioritizes the well-being of our people and planet.



Role Overview


We are seeking an experienced Guest Services Agent/Concierge to deliver exceptional service that exceeds our guests' expectations. As part of our team, you will embody our values of caring, working together, and doing the right thing.



Responsibilities



  • Assist guests with their inquiries and concerns in a timely and professional manner
  • Ensure guest messages and dry cleaning are delivered promptly and efficiently
  • Communicate effectively with department managers or front office managers regarding any issues that arise
  • Support front desk staff during peak check-in and check-out periods to provide seamless service
  • Maintain accurate records of stored luggage and ensure the storage room remains tidy and accessible
  • Familiarize yourself with hotel security procedures and participate in regular floor checks
  • Inspect lobby and public areas regularly to uphold hotel standards and create a comfortable environment for guests, visitors, and employees


About You


To succeed in this role, you must be committed to providing outstanding service, possess excellent organizational skills, and demonstrate a strong work ethic. You should also have:



  • A minimum commitment of 10 hours per week
  • Ability to work varied shifts, including weekends
  • A full driver's license
  • Professional personal presentation
  • Excellent communication and teamwork skills
  • Ability to prioritize tasks and adapt to changing situations


What We Offer


In return for your dedication and expertise, we offer a range of benefits, including:



  • Discounts at our hotels, restaurants, and spas across the network
  • Staff, family, and friends rates at our hotels
  • Meals on duty and uniform provided
  • Opportunities for career development and growth
  • A supportive and inclusive work environment
  • Regular reward and recognition events
  • Wellbeing program with health insurance discounts


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