Ambassador of Exceptional Guest Experience
6 days ago
About Us
Hind Management, the driving force behind Sudima Hotels, is a pioneer in social and environmental responsibility. We operate on a sustainable business model that prioritizes the well-being of our people and planet.
Role Overview
We are seeking an experienced Guest Services Agent/Concierge to deliver exceptional service that exceeds our guests' expectations. As part of our team, you will embody our values of caring, working together, and doing the right thing.
Responsibilities
- Assist guests with their inquiries and concerns in a timely and professional manner
- Ensure guest messages and dry cleaning are delivered promptly and efficiently
- Communicate effectively with department managers or front office managers regarding any issues that arise
- Support front desk staff during peak check-in and check-out periods to provide seamless service
- Maintain accurate records of stored luggage and ensure the storage room remains tidy and accessible
- Familiarize yourself with hotel security procedures and participate in regular floor checks
- Inspect lobby and public areas regularly to uphold hotel standards and create a comfortable environment for guests, visitors, and employees
About You
To succeed in this role, you must be committed to providing outstanding service, possess excellent organizational skills, and demonstrate a strong work ethic. You should also have:
- A minimum commitment of 10 hours per week
- Ability to work varied shifts, including weekends
- A full driver's license
- Professional personal presentation
- Excellent communication and teamwork skills
- Ability to prioritize tasks and adapt to changing situations
What We Offer
In return for your dedication and expertise, we offer a range of benefits, including:
- Discounts at our hotels, restaurants, and spas across the network
- Staff, family, and friends rates at our hotels
- Meals on duty and uniform provided
- Opportunities for career development and growth
- A supportive and inclusive work environment
- Regular reward and recognition events
- Wellbeing program with health insurance discounts
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