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Resource Planning Specialist

1 week ago

Wellington, Wellington, New Zealand FMG (Farmers Mutual Group) Full time

About FMG: We are a leading provider of innovative solutions to our clients. Our Resource Planning & Capability team plays a crucial role in ensuring we deliver world-class service.

The Role:

  • Reporting to the Resource Planning and Capability Manager, you will work with leaders across our phone-based channels to optimize staffing levels and performance.

Responsibilities:

  • Real-time queue management for efficient service delivery
  • Scheduling and forecasting to meet client demands
  • Reporting and analysis to drive business decisions

About You:

  • 1+ years' experience in Workforce Management or a related field
  • Excellent communication skills with a strong focus on written reports
  • A good understanding of Excel and Genesys Cloud
  • Demonstrated ability to build meaningful relationships with stakeholders
  • Resilient with a creative approach to problem-solving

We offer full training and support to help you achieve your goals. Join FMG and contribute to our success.