Customer Service Operations Manager
1 week ago
We are seeking a skilled Guest Services Supervisor to lead our Admission and Guest Experiences teams at SEA LIFE Kelly Tarlton's Auckland. As a key member of our team, you will be responsible for overseeing the daily operations of our Guest Experience and Admissions team.
Key Responsibilities:
- Supervise daily Guest Experience and Admissions operations to ensure smooth and efficient service.
- Lead and inspire the team to provide world-class customer service, engagement, and education.
- Oversee team training and development, ensuring high levels of knowledge and guest interaction.
- Manage rosters, labour budgets, and performance evaluations to optimize efficiency.
- Respond to guest feedback via reviews, social media, and direct interactions.
- Assist in managing duty supervision shifts, ensuring a safe and positive environment for guests and staff.
- Support revenue growth through upselling and maximizing guest engagement opportunities.
- Play a key role in delivering our Education Program, working closely with schools and groups.
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Customer Service Operations Manager
1 week ago
Auckland, Auckland, New Zealand SilverChef Ltd. Full timeSilverChef Ltd. is a leading provider of finance solutions to the hospitality industry. We are now seeking a Customer Service Operations Manager to lead our customer-facing operations team.This is a challenging and rewarding role that requires a strong focus on delivering exceptional customer service and operational excellence. The successful candidate will...
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Customer Service and Operations Manager
2 days ago
Auckland, Auckland, New Zealand Asb Bank Full timeAbout the JobWe're looking for an experienced operations professional to join our Withdrawals team. As an Operations Consultant, you will be responsible for delivering exceptional customer service and ensuring operational excellence in all aspects of our business.Key ResponsibilitiesDeliver Outstanding Customer Service: Respond to and effectively manage...
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Customer Service Operations Manager
2 weeks ago
Auckland, Auckland, New Zealand Waste Management Full time**Job Overview**About WM New Zealand: We are a leading waste management company committed to sustainability and growth. Our team is passionate about delivering exceptional customer service while driving business results.**Key Responsibilities**Lead and manage a high-performing customer services team of 10, ensuring smooth operations.Collaborate closely with...
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Operations Manager
1 week ago
Auckland, Auckland, New Zealand United Parcel Service Of America Full timeExplore new opportunities at a leading global logistics company. United Parcel Service Of America (UPS) is committed to providing a workplace free of discrimination, harassment, and retaliation.We are seeking a highly skilled Operations Manager to handle day-to-day service issues within our operation. The ideal candidate will work closely with hourly and...
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Business Operations Manager
3 days ago
Auckland, Auckland, New Zealand New Zealand Post Full timeJob DescriptionThe Business Operations Manager - Customer Service will be responsible for managing the operational performance of our Customer Service Team. The role requires a strong understanding of data analysis, insights, and capacity planning, ideally within a call centre type environment.Key AccountabilitiesManage the operational performance of our...
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Customer Service Coordinator
5 days ago
Auckland, Auckland, New Zealand New Zealand Blood Service Full timeJob SummaryWe are seeking an Administration Support to join our Auckland Collections team. This is a fixed term parental leave cover role ideally commencing to the end of May 2026, working 40 hours per week. As an Administration Support, you will provide administrative support to the team, assist with daily operations and tasks, maintain accurate records...
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Customer Service Support Specialist
3 days ago
Auckland, Auckland, New Zealand New Zealand Blood Service Full timeAbout Our TeamOur Auckland Collections team is responsible for collecting, processing, and distributing blood for transfusion in New Zealand. We're an essential service, and through the generosity of our fellow Kiwis, we are able to help save lives.Job DescriptionWe're looking for a highly motivated and experienced Administration Support specialist to join...
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Customer Operations Manager
7 days ago
Auckland, Auckland, New Zealand New Zealand Post Full timeCustomer Operations ManagerWe're seeking a Customer Operations Manager to lead a high-performing team of analysts responsible for extracting meaningful insights from data and translating them into actions that enhance performance across our Customer Service teams.You'll manage the operational performance of our Customer Service Team, ensuring that we have...
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Customer Service Operations Specialist
2 weeks ago
Auckland, Auckland, New Zealand Sealink Travel Group Full timeAs a Customer Service Operations Specialist at SeaLink Travel Group, you will play a vital role in ensuring our Customer Care Team are at their best. You will lead and implement the training program for the Customer Care Team, ensuring all team members are fully equipped to provide outstanding service.The role involves developing and implementing training...
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Customer Services Manager
6 days ago
Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full timeCustomer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager, you will lead and support your team of 5 Customer Relations Specialists, overseeing and ensuring the delivery of exceptional...
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Customer Services Manager
6 days ago
Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full timeCustomer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional...
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Customer Service and Operations Lead
2 days ago
Auckland, Auckland, New Zealand Spca Auckland Full timeAbout Us: At SPCA Auckland, we are passionate about animal welfare and committed to making a positive impact in our community.The Job: We are seeking a highly motivated and experienced retail professional to join our team as an Op Shop Manager. In this role, you will be responsible for leading our retail operations, managing volunteers, and driving sales...
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Customer Service Manager
1 day ago
Auckland, Auckland, New Zealand The Co-Operative Group Full timeOverview">The Co-Operative Group is committed to creating a fairer, more equal society. We believe in supporting our customers and communities through a range of initiatives that improve health and wellbeing.">Key Responsibilities">We are seeking a Customer Team Leader to join our team at one of our stores. As a Customer Team Leader, you will be responsible...
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Customer Service Manager
3 days ago
Auckland, Auckland, New Zealand Pro-invest Careers Full timeAbout Pro-Invest GroupPro-Invest Group is a global leader in asset management, specializing in real estate. We have a strong track record in delivering new-build hotels and repositioning existing properties across Australia and New Zealand. Our commitment to excellence has earned us the reputation as proud partners with world-renowned brands such as Holiday...
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Customer Service Manager
6 hours ago
Auckland, Auckland, New Zealand DKSH Group Full timeAt the DKSH Group, we are part of a leading global business that connects companies with customers in Asia. We proudly represent market-leading brands across various industries and are committed to delivering exceptional customer service.Job Description:We are seeking an experienced Senior Customer Care Representative to join our team based in Auckland, New...
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Customer Support Operations Manager
11 hours ago
Auckland, Auckland, New Zealand Auckland Council Full timeAuckland Council is seeking a Customer Support Lead to champion fantastic customer service amongst our front-of-house team.We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again. As a key member of our team, you will support your Team Leader Customer...
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Customer Services Manager
2 weeks ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeCustomer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional...
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Customer Services Manager
2 weeks ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeCustomer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager, you will lead and support your team of 5 Customer Relations Specialists, overseeing and ensuring the delivery of...
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Customer Services Manager
2 weeks ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.In...
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Customer Service Manager
4 days ago
Auckland, Auckland, New Zealand Auckland Council Full timeJob OverviewAuckland Council is seeking an experienced Customer Service Manager to lead our front-of-house team and enhance the visitor experience at the New Zealand Maritime Museum.About the RoleManage day-to-day operations of the front-of-house team, ensuring seamless service delivery to visitors.Oversee a team of Museum Assistants, providing on-the-job...