Customer Service Operations Manager

1 week ago


Auckland, Auckland, New Zealand SEA LIFE Full time
About the Role

We are seeking a skilled Guest Services Supervisor to lead our Admission and Guest Experiences teams at SEA LIFE Kelly Tarlton's Auckland. As a key member of our team, you will be responsible for overseeing the daily operations of our Guest Experience and Admissions team.

Key Responsibilities:

  • Supervise daily Guest Experience and Admissions operations to ensure smooth and efficient service.
  • Lead and inspire the team to provide world-class customer service, engagement, and education.
  • Oversee team training and development, ensuring high levels of knowledge and guest interaction.
  • Manage rosters, labour budgets, and performance evaluations to optimize efficiency.
  • Respond to guest feedback via reviews, social media, and direct interactions.
  • Assist in managing duty supervision shifts, ensuring a safe and positive environment for guests and staff.
  • Support revenue growth through upselling and maximizing guest engagement opportunities.
  • Play a key role in delivering our Education Program, working closely with schools and groups.


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