Customer Service Representative

7 days ago


Auckland, Auckland, New Zealand Xero Full time

At Xero, we're revolutionizing scheduling by empowering managers to focus on growth while providing employees with a perfect work-life balance.

Schedule perfection isn't just about filling shifts; it's about finding harmony that enables businesses to thrive and team members to reach their full potential. Our vision at Planday from Xero is to harness the power of Agentic AI to create a future where managers can effortlessly free up valuable time for their business and teams.

We're not just building software – we're crafting a shift work experience that prioritizes human connection, making it possible for all shift workers to achieve a healthy balance between work and life.

In 2004, our journey began in Copenhagen, Denmark, and today, we proudly serve hundreds of thousands of users worldwide, helping them create seamless schedules that drive business success.

Are you a student looking to gain hands-on experience while studying? We're seeking a dedicated and enthusiastic Customer Experience Consultant to join our part-time team. As the primary point of contact, you'll address customer inquiries, provide support, and foster exceptional relationships with our customers using the Planday platform.

Key Responsibilities:

  • Customer Communication: Engage with customers through various channels, including phone, online chat, and email.
  • Platform Assistance: Assist customers in using Planday, offering best practices for scheduling and administration.
  • Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.
  • Team Collaboration: Serve as a link between customers and our product/engineering team.
  • Finding Solutions: Proactively identify and implement the best solutions for our customers and team.

Requirements:

  • Multilingual Skills: Fluency in English and Danish (additional languages are a plus).
  • Comfortable working with technology and direct customer contact.
  • Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
  • Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
  • Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
  • Problem Solver: Proactive, creative, and capable of thinking outside the box.
  • Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
  • Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.


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