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Service Ambassador

1 week ago

Queenstown, New Zealand Wyndham Destinations Full time

Company Overview:

We are a dynamic and growing company that specializes in vacation ownership and travel membership. Our team is dedicated to helping our customers achieve their vacation goals.

Salary and Benefits:

We offer a competitive hourly rate of $26.44 and a minimum of 30 hours per week. Additionally, we provide professional development funding, discounted hotel stays across Australia, Fiji, and New Zealand, and subsidized private health cover.

Job Description:

We are seeking an energetic and passionate individual with great customer service skills and food preparation experience to join our team as a Guest Experience Host at Club Wyndham Wanaka. As a Service Ambassador, you will be responsible for greeting and registering owners and guests, providing information on local area attractions, and completing all department-related paperwork.

Key Responsibilities:

  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completing all department-related paperwork
  • Using all communication equipment including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefit of traveling within Wyndham Destinations community
  • Meet targets and KPI's as set by the business

Required Skills and Qualifications:

  • Previous experience within a similar hotel position is desirable, but not essential
  • No experience or qualifications required
  • Fluency in English (written and verbal)
  • Genuine passion for customer service
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Immaculate presentation and professional grooming standards

Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Subsidized private health cover

Others:

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please let us know.