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Performance Improvement Specialist

1 week ago

Auckland, Auckland, New Zealand Rockgas Full time
About Us

At Rockgas, we safely deliver energy to New Zealand, driving sustainability and reducing our carbon footprint. Our operations are guided by principles of inclusiveness, kaitiakitanga, and excellence.

We're seeking a Senior Performance & Process Analyst to join our Customer team, where you'll contribute to creating a great customer experience through data-driven strategies and process improvements.

  • You'll analyse customer-related processes and metrics, identify areas for improvement, and collaborate with cross-functional teams to drive change.
  • With your expertise, you'll help us develop and implement tools and solutions to enhance customer interactions and internal operational workflows.

Your Qualifications

  • A relevant tertiary qualification in business, commerce, or an operations-related field.
  • Proven experience improving customer satisfaction through data-driven strategies and process improvements.
  • Excellent analytical and problem-solving skills, with a focus on continuous improvement and innovation.
  • A passion for putting customers at the heart of what you do.