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Hospitality Operations Lead
2 weeks ago
Park Hyatt Auckland Overview
We believe in making travel more human, connected, and sustainable.
The Chief Concierge plays a crucial role in ensuring that our guests have an exceptional experience at Park Hyatt Auckland.
- Spearheading the Concierge and Bell Departments to deliver outstanding service and exceed guest expectations
- Leading by example and promoting a culture of excellence throughout the team
- Collaborating with other departments to ensure seamless operations and maximize efficiency
Responsibilities
The Chief Concierge is accountable for:
- Monitoring and maintaining high standards of service quality and consistency
- Developing and implementing strategies to drive revenue growth and improve guest satisfaction
- Fostering strong relationships with external partners and suppliers to enhance the overall guest experience
Key Skills and Qualifications