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Hospitality Operations Lead

2 weeks ago

Auckland, Auckland, New Zealand This Is An It Support Group Full time

Park Hyatt Auckland Overview

We believe in making travel more human, connected, and sustainable.

The Chief Concierge plays a crucial role in ensuring that our guests have an exceptional experience at Park Hyatt Auckland.

  • Spearheading the Concierge and Bell Departments to deliver outstanding service and exceed guest expectations
  • Leading by example and promoting a culture of excellence throughout the team
  • Collaborating with other departments to ensure seamless operations and maximize efficiency

Responsibilities

The Chief Concierge is accountable for:

  • Monitoring and maintaining high standards of service quality and consistency
  • Developing and implementing strategies to drive revenue growth and improve guest satisfaction
  • Fostering strong relationships with external partners and suppliers to enhance the overall guest experience

Key Skills and Qualifications