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Learning Development Specialist

2 weeks ago

Auckland, Auckland, New Zealand Tangram Full time
Job Summary
The Tangram Channel Capability and Performance Team is seeking an experienced Learning Development Specialist to play a vital role in the new employees' journey. As a key member of our team, you will design, develop, and maintain training and development frameworks for Contact Centres and Operations.

About the Role
We are looking for a highly skilled individual with expertise in building great working relationships with team members and internal stakeholders. You will be responsible for delivering induction training programmes, ensuring trainees are adequately trained, confident, and proficient in handling customer interactions. Additionally, you will work collaboratively with relevant managers and subject matter experts to identify training needs of existing employees and deliver training to address specific requirements.

Key Responsibilities
* Design and develop effective hands-on and virtual training programmes
* Conduct training needs analysis and design competency assessments
* Deliver comprehensive handover to relevant managers encompassing assessment results, topics covered in training, material, resources shared, and trainee sign-off
* Develop functional competency or technical assessments as needed

Requirements
* Proven experience in designing training programmes suitable for contact centre operations
* Excellent written and verbal communication skills
* Strong computer skills and E-Learning management and administration
* Experience with e-learning design tools such as Articulate preferred not essential

What We Offer
Tangram offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package.