Senior Service Delivery Expert
4 days ago
About the Role:
We are looking for a Senior Service Delivery Expert to join our team in Inverness. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs.
About You:
- You have a strong background in customer service and experience in resolving complex customer issues.
- You possess excellent communication and interpersonal skills to effectively communicate with customers and colleagues.
- You are proactive in identifying areas for improvement and implementing changes to enhance customer care processes.
About Our Culture:
At Barclays Uk, we believe in creating an environment where our colleagues can thrive and deliver outstanding results. We value Respect, Integrity, Service, Excellence, and Stewardship, and we expect all colleagues to demonstrate these values in their daily work.
Your Key Responsibilities:
- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement to provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
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