Night Shift Supervisor
2 days ago
**Job Summary**
We are seeking an experienced Night Manager to join our team in Auckland. The successful candidate will be responsible for overseeing the smooth operation of the hotel during the night shift, ensuring that all activities are completed efficiently and effectively.
**Key Responsibilities**
- Lead the daily front office operations of the hotel and provide guidance and support to the front office team members.
- Ensure smooth check-in and check-out processes, as well as maintain high levels of guest satisfaction during AM, PM and NIGHT Shifts.
- Resolve escalated customer complaints promptly and report any unresolved issues to the manager.
**Requirements**
- A minimum of three years' relevant work experience in a comparable role and industry or a combination of a relevant qualification and at least one year of relevant work experience.
- Good communication and customer service skills are essential.
- Familiarity with general front office procedures, night audit processes, and general operational activities is highly desirable.
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