Night Shift Supervisor

3 days ago


Auckland, Auckland, New Zealand Holroyd Howe Full time

Company Overview

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Holroyd Howe is a dynamic hotel situated in the heart of Auckland's central business district, offering easy access to the city's main attractions and amenities. As a member of our team, you will have the opportunity to work with a diverse range of guests and colleagues, developing your skills and expertise in a fast-paced environment.

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Salary

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As a valued member of our team, you will receive an attractive salary package, including an enhanced pay rate for overnight shifts. This recognizes the importance of your role in maintaining the highest standards of service and quality during these periods.

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Job Description

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In this exciting role, you will play a key part in ensuring the smooth operation of our hotel, working closely with the Hotel Manager and other members of the team to deliver exceptional guest experiences. Your responsibilities will include:

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  • Supervising the front office team during overnight shifts.\
  • Ensuring that all guest interactions are friendly, efficient, and professional.\
  • Maintaining accurate records and reports, including Night Audit day pack reports and computer system backups.\
  • Processing guest account transactions and resolving any issues that may arise.\
  • Leading by example, demonstrating excellent leadership and communication skills.\
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Qualifications

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To succeed in this role, you will need:

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  • A minimum of 2 years of front office experience, preferably in a supervisory capacity.\
  • Knowledge of hospitality software and systems, including Opera Cloud.\
  • Excellent communication and interpersonal skills.\
  • Ability to work well under pressure, maintaining a positive attitude and high level of professionalism at all times.\
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Benefits

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Holroyd Howe offers a comprehensive range of benefits and programs to support your career development and well-being, including training and education opportunities, health and wellness initiatives, and recognition and reward schemes.

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We value diversity and inclusion, and are committed to creating a workplace culture that reflects the diversity of our guests and communities. If you require any adjustments to support your application or employment, please let us know.

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