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Billing Operations Manager

1 week ago

Tauranga, Bay of Plenty, New Zealand Kph Healthcare Services Full time

Company Overview

Kph Healthcare Services is a leading provider of pharmacy billing services. We are committed to delivering high-quality services that meet the evolving needs of our clients.

Job Description

We are seeking a highly skilled Billing Operations Manager to join our team. As a key member of our operations department, you will be responsible for leading and planning the billing operations for assigned pharmacy billing departments within Kph Healthcare Pharmacy.

The ideal candidate will have a strong background in accounting, business administration, or a related field, with a minimum of 2-5 years of management experience. You will be responsible for designing, implementing, and enforcing policies and procedures, as well as streamlining effective billing processes across multiple locations.

Key Responsibilities

  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
  • Responsible for training and developing billing staff at all assigned pharmacies.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Coordinate the performance review process for all billing employees.
  • Maintain effective two-way communication between upper management and billing personnel.
  • Responsible for ensuring all billing processes are followed and billing is accurate at all assigned pharmacies.
  • Detect errors in billing processes and make appropriate corrections.
  • Oversee monthly month-end close for each assigned pharmacy to maximize efficiencies.
  • Review monthly facility billed totals to detect trends that may need to be enacted on.
  • Complete facility billing analysis as needed.
  • Complete a quarterly billing audit to ensure policy and procedures are followed and share the results with upper management.
  • Review account receivable dashboard with billing staff quarterly.
  • Stay up to date on all third-party communications to share with billing staff.
  • Support other departments and personnel in billing processes.
  • Responsible for completing all mandatory and regulatory training programs.

Qualifications

  • Education: Minimum AS Degree or higher in Accounting, Business Administration or related field.
  • Experience: Preferred 2- 5 Years or more of Management experience.