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Recovery Case Manager
1 week ago
About the Role
You will be working as a Recovery Coordinator at Accident Compensation Corporation. This role involves being the primary point of contact for clients who need individual support due to their injury or needs.
Key responsibilities include:
- Partnering with recovering clients and their families, providers, and employers.
- Communicating effectively through phone calls, emails, or face-to-face interactions.
- Facilitating a holistic rehabilitation plan to manage obstacles and ensure the best possible outcome for recovery.
- Supporting clients in making meaningful progress towards their goals and outcomes.
About You
You might be an administrator or work in a customer-focused industry looking to advance your career. Our diverse client base means we value representation from our communities. Even if you don't meet all requirements, please apply.
You may bring:
- Experience in case management or working in the public sector (not required).
- Excellent communication skills: engaging and supporting clients while explaining complex technical information clearly.
- A curious mindset: eager to learn and apply complex legislation and technical details.
- Flexibility and adaptability: strong time management and ability to adjust plans for client needs.
- Personal resilience: supporting clients in challenging circumstances without taking it home.
- A clean New Zealand driver's license: travel to clients as needed.
