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Customer Case Manager

3 weeks ago

Auckland, Auckland, New Zealand ASB Bank Full time
Job Description

The Financial Assistance Specialist will play a critical role in supporting our customers by providing expert advice and guidance on financial matters.

This is an exciting opportunity for a highly skilled and motivated individual to join our team and contribute to delivering outstanding financial solutions.

You will be responsible for managing customer cases from initial contact through to resolution, ensuring that each case is handled efficiently and effectively.

Your primary objective will be to deliver exceptional customer service, building strong relationships with our customers and providing tailored solutions that meet their individual needs.

You will work closely with other teams within the bank to ensure seamless communication and collaboration.

In addition to your technical skills and knowledge, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.