Case Manager

3 weeks ago

Auckland, Auckland, New Zealand International Catalyst Services, LLC Full time

We are seeking a talented individual to join our Case Management team at Wellnz, now a part of Marsh, in a fixed term (parental leave cover) capacity for 12 months. This role will be based in our modern Auckland CBD offices. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

  • Manage a portfolio of cases on behalf of our client, ensuring compliance with Client Service Level Agreements and ACC Audit Standards
  • Promote a healthy and safe working environment while providing a high standard of customer service to injured clients
  • Conduct regular client contact to discuss claims and develop effective working relationships
  • Keep management adequately informed about progress and ongoing relationships with clients
  • Continually work towards professional development and maintain a competent practice

What you need to have:

  • Case Management or Claims Management experience, either from a Government body or an insurer
  • Strong knowledge of ACC legislation
  • Relevant tertiary qualifications in business and/or rehabilitation or a health-related discipline
  • Excellent communication, interpersonal, and leadership skills
  • Proven time management and organisational skills, including the ability to meet deadlines and work under pressure

What makes you stand out:

  • Commitment to the philosophy of a case management model of practice
  • Sensitivity to equity, culture, and disabilities
  • Strong customer service skills with a customer-focused approach
  • Negotiation skills and proficiency in Microsoft Word
  • Self-motivated and energetic with the confidence to work independently

Why join our team:

  • Leading training and development programmes to support your growth
  • A great team environment with energetic and supportive colleagues
  • Flexible working environment where you can choose where you work up to three days per week
  • Opportunity to learn and grow as a professional in a leading human risk consultancy

Applications can be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

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