Customer Experience Ambassador

5 days ago


Christchurch, Canterbury, New Zealand Ecco Full time
About Us
ECCO is committed to creating a positive and inclusive work environment where employees can thrive. We believe in the importance of lifelong learning and development, offering a range of training programs to help our employees grow professionally and personally.

The Role
We are looking for a highly motivated and competitive Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, upholding the quality of our brand, and achieving sales targets. You will also be expected to align with the Visual Merchandising plan and Mystery Shopper standards, process customer orders and returns, and maintain inventory according to standards.

Key Responsibilities
* Deliver exceptional customer experiences in a fast-paced environment
* Uphold the quality of our brand and achieve sales targets
* Align with the Visual Merchandising plan and Mystery Shopper standards
* Process customer orders, returns, and maintain inventory according to standards
* General housekeeping and store tidiness

Skills and Qualifications
* Previous retail sales or similar experience
* Persuasive communication skills
* Demonstrated success in achieving KPIs and sales targets
* Commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
* Team player and natural people-person who thrives on building relationships
* Growth mindset in a fast-paced work environment
* Flexibility with availability, including weekdays, weekends, and public holidays

Benefits and Perks
* Lucrative KPI-based sales bonus incentives and monthly reward recognition opportunities
* Generous staff discounts in-store and online, with free product allocation every 6 months
* Flexibility and work-life balance through rostering
* Supportive Leadership and coaching
* Coaching and training programs to help develop you, including induction schedules, product and sales training, and ECCO Leadership Programs
* Career progression opportunities
* Complimentary Employee Assistance Program for work and personal support

Career Opportunities
ECCO provides a diverse and progressive working environment for those seeking a career in retail. Our culture values everyone's voice and makes an impact.

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