Customer Service Coordinator
6 days ago
About the company: Alexis Motor Lodge and Apartments is a reputable accommodation provider in Queenstown, Otago. We pride ourselves on delivering exceptional service and quality experiences for our guests. As a growing business, we are committed to investing in our employees' growth and development.
**Job Overview:** We are seeking an enthusiastic and customer-focused Receptionist and Housekeeper to join our team. The successful candidate will be responsible for ensuring our guests have an exceptional experience during their stay. This is a full-time role that requires strong communication and interpersonal skills, with the ability to provide excellent customer service.
**Key Responsibilities:**
- Greet guests in a friendly and professional manner upon arrival and departure.
- Register guests and manage the daily check-in/check-out process.
- Handle guest inquiries, questions, and requests in a timely and courteous manner.
- Maintain a high standard of cleanliness throughout the property, including guest rooms, common areas, and facilities.
- Assist with the preparation of guest rooms, including cleaning, stocking, and completing room inspections.
- Previous experience in a customer service or hospitality role, preferably as a receptionist or housekeeper.
- Strong communication and interpersonal skills, with the ability to provide excellent customer service.
- Excellent time management and organisational skills, with the ability to multitask and prioritise tasks.
- Attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
- Flexibility to work a variety of shifts, including weekends and public holidays.
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