Hospitality Service Coordinator

6 days ago


Queenstown, New Zealand Gem Forest Hotel Nairobi - Mgallery Collection Full time

About Us
Gem Forest Hotel Nairobi - Mgallery Collection offers a unique blend of natural beauty and luxury service. As a leading global hotel company, we're committed to excellence and innovation.

Job Summary
This role involves welcoming guests, ensuring efficient and friendly service, and anticipating their needs to create memorable experiences. Previous experience in Hotel Guest Services Front Office area and proficiency in Opera or other PMS systems are highly advantageous.

Key Responsibilities
Provide high standard service to all hotel guests, coordinate group arrivals and departures, and assist with activities during their stay. Strong communication skills and an understanding of luxury guest expectations are critical.

Requirements
We seek candidates with previous experience within Hotel Guest Services Front Office area, strong communication skills, and an understanding of luxury guest expectations. Impeccable time management and task coordination skills are also essential.



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