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Business Intelligence and Workforce Planning Specialist

7 days ago

Wellington, Wellington, New Zealand NZ Post Full time
About the Team
We are a collaborative and dynamic team of professionals who share a common goal: to deliver exceptional customer experiences. Our team values innovation, continuous learning, and open communication.

The Role
This position is ideal for an experienced leader who can leverage data insights to drive business outcomes. As a Customer Operations Manager, you'll lead a high-performing team of analysts and specialists, developing and implementing reporting frameworks to support informed decision-making.

Main Responsibilities
- Lead a team of experts in data analysis and capacity planning
- Develop and maintain reporting frameworks to provide actionable insights
- Collaborate with stakeholders to inform business strategy and enhance service performance

Your Qualifications
- Proven experience in people leadership, data analysis, and capacity planning
- Strong technical skills, including SQL, Excel, and advanced BI tools
- Excellent communication and presentation skills, with the ability to influence stakeholders

About You
You'll be an accomplished professional with a passion for data-driven decision-making and customer-centricity. If you're looking for a challenging role that offers opportunities for growth and development, we invite you to apply.