Retail Support Team Member
3 days ago
**Delivering Exceptional Customer Experiences**
The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands. We strive to deliver relevant and exciting customer experiences to New Zealanders while promoting public good and sustainability initiatives.
**Job Description**
We are seeking a talented individual to join our team as a Customer Service Team Member. This exciting role involves providing exceptional customer service, processing transactions, and supporting our Loss Prevention team.
**Responsibilities**
- Respond to customer inquiries and provide expert advice on products
- Process returns, exchanges, refunds, and transfers efficiently
- Assist the Loss Prevention team with security measures and maintain store safety
- Supervise and support the Checkout area as needed, ensuring smooth transactions
**Requirements**
- Previous experience in retail, hospitality, or a customer-facing role
- Excellent communication skills and a positive attitude
- Ability to work well under pressure and undertake heavy lifting, climbing ladders, and being on your feet for long periods
**Why Work with Us?**
- We offer a supportive and collaborative team environment
- Opportunities for career growth and development
- A range of benefits, including a generous leave package and significant savings at our brands
This is a permanent full-time position with a competitive salary and benefits package.
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