Public Service Ambassador
3 days ago
About Us
The Environmental Protection Authority (EPA) is a government agency responsible for protecting and promoting the health of New Zealand's environment. We work to prevent harm to the environment, promote sustainable development, and engage with the public about environmental issues.
We value diversity, inclusion, and teamwork. Our goal is to create a workplace where everyone feels valued, respected, and supported. If you share our values and want to make a difference, we encourage you to apply for this role.
About the Role
As a Customer Service Specialist, you will provide exceptional customer service to the public, responding to inquiries and resolving issues in a timely and professional manner.
You will also have opportunities to contribute to the wider work of our Customer Experience team – identifying and fixing customer pain points. This role offers plenty of scope to help us further design and improve our systems and processes to deliver the best service to our customers.
Your Skills and Qualifications
We don't expect you to know everything from day one, but we'd love our successful candidate to have some of the following skills and attributes:
- Strong verbal and written communication
- A friendly, patient, and professional approach to customer service
- Ability to learn and navigate systems quickly
- Attention to detail and good problem-solving skills
- A track record of building and maintaining effective working relationships
- Previous customer service experience (contact centre experience is a bonus)
- A relevant tertiary-level qualification (advantageous but not essential)
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