IT Support Operations Manager
6 days ago
**About Abano Healthcare**
We are the largest DSO in ANZ, driving innovation in the dental industry. Our mission is to support world-class dental care across Australia and New Zealand.
Job DescriptionAs a high-performing Service Desk team leader, you will be responsible for overseeing IT support operations, ensuring timely resolution of incidents and requests. You will implement best practices in IT service management and drive continuous improvement by collaborating with internal teams and external vendors to enhance IT services.
You will monitor and analyse service desk performance, ensuring SLAs are met, and provide hands-on support and troubleshooting when needed. Your strong knowledge of ITIL frameworks and ITSM best practices will enable you to manage, coach, and develop a team in a dynamic environment.
**Key Responsibilities:**
- Lead and develop a high-performing Service Desk team
- Oversee IT support operations and ensure timely resolution of incidents and requests
- Implement best practices in IT service management and drive continuous improvement
- Collaborate with internal teams and external vendors to enhance IT services
- Monitor and analyse service desk performance, ensuring SLAs are met
- Provide hands-on support and troubleshooting when needed
**Requirements:**
- Proven experience in an IT Service Desk leadership role
- Strong knowledge of ITIL frameworks and ITSM best practices
- Ability to manage, coach, and develop a team in a dynamic environment
- Excellent problem-solving skills and a customer-first approach
**What We Offer:
We offer competitive salary and great employee benefits. If you are looking for a career growth opportunity in a rapidly expanding organization, apply today and be part of our mission to support world-class dental care across Australia and New Zealand.
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