Senior Operations Manager

2 days ago


Hamilton, Waikato, New Zealand APL Window Solutions Full time
Job Description

We are seeking a dynamic leader to oversee and manage our commercial support services. As the market leader in window and door systems in New Zealand, we prioritize our people and foster long-term career paths for everyone on our team.

The ideal candidate will have exceptional leadership skills, with the ability to develop engaging training programs, solve complex technical issues, and improve processes for enhanced efficiency and customer satisfaction.

A champion for quality service and delivering excellence, this role will work across departments for seamless support service integrations, maintain connections with key customers, and continuously improve operations.

This is an exciting opportunity for a NZ Chartered Professional Engineer (CPEng) who is not only technically savvy but also an exceptional leader. The successful candidate will be responsible for presenting findings and recommendations to senior management, providing documentation for APL's window systems for council consent, and managing resources and vendor relationships.

  • Develop and implement effective training programs
  • Solve complex technical issues and escalations
  • Create and monitor SLA's and KPI's for team performance
  • Work across departments for seamless support service integrations
  • Maintain and nurture connections with key customers
  • Continuously improve processes and operations
  • Manage resources and vendor relationships
  • Present findings and recommendations to senior management


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