Retail Operations Manager

1 day ago


Hamilton, Waikato, New Zealand Haines Attract For The Salvation Army Full time

About the Role

The Retail Operations Manager will lead a successful store team, working closely with the area manager as part of a senior operational team to support the implementation of strategic directives. This role is critical to the store's success, ensuring all team members are motivated, trained, and working to the required expectations for individual operational functions daily.

Key Responsibilities:

  • Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides customers and donors with a great experience.
  • Model and perform tasks within all operational functions, providing training opportunities and support to the team.
  • Ensure expected donation processing, pricing, and merchandising operations are running in accordance with national standards of practice.
  • Conduct regular team meetings that provide a clear understanding of the store's purpose, desired targets, and performance.

Person Specification:

  • A commitment to quality and outstanding customer and donor experience.
  • A collaborative, positive, and hands-on leadership style with the ability to get alongside and support staff.
  • Ability to motivate and direct a team to achieve goals with clear communication, energy, and enthusiasm.
  • Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets.

Our Offer:

  • An additional week of TSA leave annually.
  • Free confidential counselling services to support your wellbeing.
  • Subsidised flu vaccinations.
  • Discounted Medical Insurance with Southern Cross.
  • TSA discount card for discounts with various retailers.


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