Hotel Reservation Coordinator

3 days ago


Auckland, Auckland, New Zealand Mövenpick Resort & Spa Boracay Full time

**About Us**

Mövenpick Hotel Auckland is a 5-star hotel located in the heart of the city, offering an exceptional location and exciting amenities. We are seeking a highly skilled Reservations Agent to join our team.

Your Role

As a Reservations Agent, you will be responsible for:

  • Booking room reservation requests and entering rooming lists
  • Updating accurate information on our systems
  • Recommending property facilities while assisting guests with information and special requests
  • Ensuring revenue is maximised by up-selling and promoting our loyalty program
  • Providing friendly and engaging service while ensuring the best selection for the guest

Qualifications

To succeed in this role, you will need:

  • Strong administration skills
  • A high level of professional spoken and written English
  • A guest-focused personality

About You

We welcome applications from experienced hospitality professionals or those looking to start a new career in administration. If you have a passion for delivering excellent customer service and are proficient in administrative tasks, we would love to hear from you.

What We Offer

In return for your hard work and dedication, we offer:

  • A supportive and inclusive work culture
  • Opportunities for further development and career progression
  • Diverse and inclusive workplace
  • EAP Services + Flexible Rosters

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