Reservations Supervisor
2 weeks ago
Job DescriptionThe Reservations Supervisor turn dreams into reality by developing strong, progressive relationships with guests.
You are a bright, personable and proactive thinker who helps complete group and guest bookings for our hotel.
Armed with detailed knowledge of our hotel offerings and city highlights, you effortlessly upsell and cross sell our offerings to guests and groups to make their stay a memorable one.
Your loyalty driven mindset leads you to quickly identify and adapt your service to our VIPs and ALL guests in order to build our relationships with these valued guests.Role Foundations:Manage and process group bookings and FITs are part of the day to day operations. Proactively upsell/cross-sell hotel offerings to guestsCommunicate and update teams on guest and group requestsVerify room allocations according to group/ FIT's needs and requestsHandle any complaints related to reservationsAssist with Managing and closing group accountsOversee training and provide guidance on reservations for new team members.QualificationsGood product, brand and event knowledgeExperience working under time pressure and objectivesExperience in upselling/cross-sellingPrior experience working with Opera Cloud or a similar systemAdaptable, reliable and self-motivatedLoyalty driven mind-set with the ability to quickly develop rapport and trustAdditional InformationWhy join Pullman Auckland? Our People+ CultureWe are, who we serveWe hire for personality, train for skill.A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,and multi-hyphen spirit of our muse.We seek opportunitiesWe connect with meaningWe make a positive impactWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.Just to name a few:Learn your Way - Access to our Accor Academy so you can Earn while you LearnIncredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideDaily staff meals provided while on dutyAccor's Parental Leave SchemeOngoing reward and recognition incentivesOpportunities for further development and worldwide career progression within AccorOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Reservations Supervisor
1 week ago
Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full timeCompany DescriptionJoin us at Accor, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, where you will be able to truly find yourself, they all share a common...
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Reservations Supervisor
3 weeks ago
Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full timeCompany DescriptionJoin us at Accor, where life pulses with passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...
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Reservations Supervisor
2 weeks ago
Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full timeJoin us at Accor & Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...
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Reservations and Sales Coordinator
2 weeks ago
Auckland, Auckland, New Zealand Pullman Full timeAbout the RoleThe Reservations Supervisor plays a critical role in ensuring the smooth operation of our hotel's reservations department.Key responsibilities include:Managing group bookings and FITsUpselling and cross-selling hotel offerings to guestsCommunicating with the team to ensure seamless operationsProviding excellent customer serviceTo succeed in...
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Reservations Supervisor
2 days ago
Auckland, Auckland, New Zealand beBee Careers Full timeJob Summary">We are seeking a highly skilled and customer-focused Reservations Supervisor to join our team. As a key member of our reservations department, you will be responsible for managing group bookings, upselling hotel offerings, and providing exceptional service to guests.">About the Role">Manage and process group bookings and FITs (Free Independent...
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Reservations Supervisor
2 days ago
Auckland, Auckland, New Zealand beBee Careers Full timeAbout the RoleWe are seeking a highly skilled Reservations Supervisor to join our dynamic team at Pullman Auckland Hotel and Apartments.Reporting to the Reservations Manager, this key role will play a crucial part in driving the hotel's reservations department forward.The ideal candidate will have:A proven track record of converting enquiries into bookings...
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Hotel Reservations Manager
2 weeks ago
Auckland, Auckland, New Zealand Pullman Full time**Company Overview**Pullman Auckland is a leading hotel that turns dreams into reality by developing strong, progressive relationships with guests.We are looking for a talented Reservations Supervisor to join our team. This role is perfect for someone who is bright, personable, and proactive, with a passion for delivering exceptional customer service.In this...
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Hotel Reservation Specialist
7 days ago
Auckland, Auckland, New Zealand Tfe Hotels Full timeJob OverviewWe're seeking an experienced Cluster Reservations Agent to join our centralised reservation team based at Rendezvous Heritage Hotel, Auckland. As a key member of our team, you'll be responsible for turning guests' daydreamed travel experiences into reality.About the Role:You will report to the New Zealand Cluster Reservations Supervisor and play...
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Reservations Team Lead
1 week ago
Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full timeWe're seeking a talented Reservations Supervisor to join our team at Pullman Auckland Hotel and Apartments. This is a fantastic opportunity to develop your skills and take on new challenges in a dynamic and supportive environment.Key Responsibilities:You will work closely with the Front Office Manager, Director of Revenue, Director of Sales, and the Event...
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Cluster Reservations Agent
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Auckland, Auckland, New Zealand Tfe Hotels Full timeIt's an exciting time to be at TFE Hotels. We're growing fast, and we're surrounded by opportunities in new geographies, and across our existing hotels. The best part is we're big enough to grab those opportunities, and small enough that you can get involved and make a direct difference to the way we operate.Sure, we help build the dream, but it's our...
