Automotive Service Liaison
5 days ago
The Customer Service Advisor plays a pivotal role in our Service Department, focusing on after-sales operations and administration. This exciting position involves interacting with customers, providing excellent service, and ensuring seamless communication throughout the process.
Key Responsibilities:
- Booking service and repair appointments
- Seeing customers in and out of reception
- Advising customers on servicing requirements and costs involved
- Responding to customer inquiries in a timely manner
Requirements:
- Experience in the automotive industry is an advantage, but not necessary
- Strong communication and interpersonal skills, combined with excellent phone manner
- Confidence in dealing with challenging customer concerns, resulting in excellent outcomes for both the customer and the business
- Clean and current restricted or full driver's license, as some weekend work may be required
What We Offer:
- A competitive remuneration package
- A great working environment and team dynamics
- Ongoing support and training through Toyota New Zealand
- Endless opportunities for advancement and development within the company
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