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Technical Support Specialist

2 weeks ago

Hastings, Hawke's Bay, New Zealand Noel Leeming Full time

At Noel Leeming, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers leave the store satisfied and confident in their purchases.

What You'll Do
  • Assist customers with payment-related inquiries and provide support for service repairs and sales queries.
  • Proactively address and resolve customer concerns, maintaining a calm and professional demeanor under pressure.
  • Support administrative tasks and contribute to the team's efforts to meet customer expectations.
About You

We're looking for individuals with strong interpersonal skills who can build rapport with customers from diverse backgrounds. A positive attitude, excellent communication skills, and a genuine interest in technology are essential. If you're a team player who takes pride in delivering exceptional customer experiences, we want to hear from you

What We Offer
  • A supportive and collaborative team environment.
  • Opportunities for career growth and development.
  • A comprehensive benefits package, including Team Card discounts and paid leave for community volunteering and birthday celebrations.
Requirements
  • Proven experience in retail, hospitality, or customer-facing roles.
  • Excellent written and verbal communication skills.
  • A passion for helping others and your team.
  • An interest in technology and willingness to learn new systems.