Process Innovation Lead

2 days ago


Auckland, Auckland, New Zealand Tata Consultancy Services Full time

About Tata Consultancy Services
We are a company committed to sustainable development and digital transformation. Our unique values position us to combine a purpose-driven worldview with innovative solutions, collaborating with customers and governments to drive positive change.

Job Overview
This is an exciting opportunity to join our team as a Digital Transformation Manager, focusing on the implementation of Robotic Process Automation (RPA) solutions.

Key Responsibilities
- Drive process innovation and digital transformation through RPA solution implementation
- Collaborate with cross-functional teams to define and deliver business-impacting projects
- Develop and maintain high-quality RPA documentation
- Provide technical expertise and support to the team on related technology areas
- Identify opportunities for process improvement using automation tools
- Work closely with the development team to resolve technical issues and enhance existing solutions
- Ensure timely resolution of critical issues during war room situations

Requirements
- Experience in customer engagement and delivery of excellent results
- Strong communication skills, with the ability to effectively communicate technical information
- Hands-on experience in resolving RPA UI Path-related issues and implementing automation solutions
- Proven problem-solving abilities and attention to detail
- ITIL certification and a passion for continuous learning
- Excellent teamwork and collaboration skills



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