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Business Transformation Manager

1 week ago

Auckland, Auckland, New Zealand ASB Bank Full time

At ASB Bank, we're committed to delivering exceptional customer experiences by leveraging innovative tools and technologies. Our award-winning team is dedicated to creating secure, functional, and performant products that exceed customer expectations.

We're seeking an outstanding professional to join our Customer Tribe, working closely with stakeholders to understand processes, drive automation, and lead collaborative and reusable solutions. As a leader in this role, you'll be empowered to make decisions, work closely with technical consultants and business architects, and maximize value for staff and customers.

The ideal candidate will possess deep knowledge of transformational work, change management, and the ability to think outside the box. You'll communicate effectively with strategy, leadership, and design sessions, lead teams, write successful plans, and tailor your communication style to business and technical audiences.

This role offers numerous opportunities for personal and career growth, flexible working styles, extra holidays, and parental benefits. We're a diverse and inclusive organization committed to providing a safe learning culture, fostering innovation, and celebrating together.

Become part of our journey as we transform how we execute processes across ASB Bank. Your contributions will shape our future direction, ensuring we deliver world-class software and infrastructure services that help our customers.

  • Develop a clear understanding of customer needs and create a roadmap to stakeholders.
  • Collaborate with internal customers to create well-groomed backlogs.
  • Convey the strategic vision and Tribe's goals to squads, ensuring it's upheld throughout delivery.
  • Work with vendors, suppliers, and partners to build modern features enabling front-line staff to provide better customer experiences.
  • BUILD collaboration within the Tribe and wider leadership team to manage risks, dependencies, controls, and blockers.
  • Balance end-to-end squad activities alongside release and change management processes.
  • Define, prioritize, and refine squad and tribe backlogs considering the future direction of banking, value benefits, and legislative requirements.
  • Foster a safe learning culture and manage critical service lifecycles.