Customer Experience Specialist
2 days ago
About Us
At Westpac New Zealand, we're dedicated to creating a better future for our people, customers, and communities. With a proud history of over 160 years, we've been driven by our purpose to make a positive impact. Our unique culture values individuality, celebrates differences, and empowers employees to reach their full potential.
Your Role
We're seeking an experienced Onboarding Specialist to join our Client Services team. As a key member, you'll provide seamless experiences to customers across New Zealand joining Westpac or requiring ongoing due diligence. You'll work closely with various stakeholders, from individuals to large corporations, in a dynamic environment that requires strong communication skills, attention to detail, and adaptability.
Key Responsibilities
- Support customers through their onboarding journey using a plain language approach.
- Navigate complex AML/CFT requirements, ensuring compliance and operational excellence.
- Maintain and improve customer relationships, providing excellent service and resolving issues efficiently.
- Collaborate with cross-functional teams to achieve business objectives.
Requirements
- 2+ years of experience in customer service and administration within banking or a similar industry.
- Strong knowledge of AML/CFT regulations and Westpac's policies.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
- Commitment to maintaining high standards of professionalism and integrity.
What We Offer
- Ongoing training and development opportunities.
- A supportive team environment with regular feedback and coaching.
- A competitive salary and benefits package.
- The chance to contribute to a leading financial institution shaping the future of New Zealand.
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