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Otago Customer Support Specialist
1 week ago
About Us
The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. Our Service Centre, AskOtago, is the one-stop shop for all questions related to the University. As a member of our team, you will be part of a dynamic group committed to providing an excellent customer experience.
The Role
We are recruiting enthusiastic and proactive individuals to join our team as Service Representatives. You will work across various channels to assist our customers, most enquiries are received via telephone or email in our University Service Centre. There are opportunities for cross-training to support our IT and Dental School teams.
Your Skills and Experience
- You have a positive, proactive approach to work.
- You have experience providing excellent customer service.
- You are an active user and promoter of technology.
- You have exceptional verbal and written communication skills.
- You are flexible and able to adapt on the fly to a diverse range of queries.
- You have a strong sense of pride and passion in your work.
Working with Us
AskOtago operates 6 days a week from 8:00 am to 6:00 pm. Staff work on a rostered basis. Hours of work will be discussed at interview stage. You must have the right to live and work in New Zealand to apply for this position.