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Operational Service Expert

3 weeks ago

West Coast, New Zealand Incident Iq Full time

Customer Support Specialist Responsibilities:

  • Provide consistently high-quality customer experiences for all Incident IQ customers.
  • Serve as an initial point of contact for clients, respond to inquiries via email, phone, and internal ticketing tools.
  • Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open tickets.
  • Track progress against milestones and identify any items holding up further implementation.
  • Recognize opportunities for process improvement and provide input for proper implementation.
  • Articulate technical and non-technical information to customers in a simple, clear, and concise manner.
About Incident IQ

We offer a competitive salary based on experience with a comprehensive benefits package for full-time employees. Our offices are located in Downtown Atlanta and Alpharetta, providing excellent work/life balance opportunities.