Public Transport Operations Manager
6 days ago
Auckland Transport is at the forefront of developing innovative and sustainable transport solutions that enable healthy and accessible communities. Our mission is to deliver a safe, efficient, and reliable transportation system that connects people and places in Auckland.
Job DescriptionThe Public Transport Operations Lead will play a critical role in leading and managing public transport operations in real-time. This includes optimising service continuity, validating and verifying incidents, overseeing customer communications, and enhancing the operational and customer experience.
Key Responsibilities- Direct and coordinate PT monitoring during incidents to ensure minimal impact on facilities and maintain service continuity.
- Provide expert PT advice to key stakeholders on operational planning, service continuity, customer experience, and system improvements.
- Build collaborative relationships with internal and external stakeholders to deliver effective multi-modal solutions.
- Assess the impact of projects on PT and develop detour routes, contingency plans, and provide a framework for operator, stakeholder, and customer comms.
- Identify, develop, and implement process improvements to enhance systems and improve ways of working.
- High levels of problem-solving ability and initiative.
- Strong communication skills, verbal and written.
- Experience in mentoring others.
- Ability to make sound decisions and judgements under pressure.
- Business degree or qualification in a relevant field or equivalent combination of education and relevant experience.
- CIMS (Critical Incident Management System) Level 4 or equivalent qualification or experience.
- A current and valid NZ Driver's Licence (or equivalent).
Auckland Transport values diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our values are integral to everything we do:
- Manaakitanga - We care.
- Tiakitanga - Safe with us.
- Whanaungatanga - We connect.
- Auahatanga - Better, bolder, together.
We also offer a range of benefits, including investment in your professional development and training, opportunity for greater leadership and accountability, modern CBD office space, paid parental and partner leave, study assistance, health and wellbeing benefits, and professional memberships.
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