Customer Service Liaison Officer

4 days ago


Queenstown, New Zealand Presbyterian Support Otago Full time

Job Description
We are seeking a highly skilled and experienced Customer Service Liaison Officer to join our team at Aspiring Enliven Care Centre in Wanaka. This busy role involves being the face of Aspiring Enliven, providing professional and friendly service to visitors, and undertaking a wide range of administration activities including maintaining key database systems, assisting in recruitment and onboarding activities, placing orders, taking minutes, completing paperwork, invoicing, liaising with external parties, preparing for new staff or residents, managing residents' money and other general admin duties.

Main Responsibilities

  • Provide exceptional customer service to visitors and residents
  • Manage administrative tasks including data entry, document preparation, and record-keeping
  • Assist with recruitment and onboarding activities, including coordinating interviews and orientations
  • Support the manager with tasks such as staff rostering, booking training, event management/coordination and managing staff competencies

Key Requirements
To be successful in this role, you will need to have excellent customer service skills, good interpersonal and communication skills both written and verbal, good organisational, time management and planning skills, be professional, responsible, trustworthy, and able to maintain confidentiality and privacy. You will also need to be self-motivated, have a strong work ethic and use your initiative, be able to show empathy for people from all walks of life, and have at least 2 years of relevant experience working in a reception / administration role.



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