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Incident Management Engineer for Enterprise Customers

1 week ago

Auckland, Auckland, New Zealand Amazon Full time

About You

We are looking for an Incident Management Engineer who has a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.

You will also have a passion for creating/providing a world-class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization.

You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail.

This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Job Description

In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Please note that while this role is open to applicants in Auckland & Wellington, as a follow-the-sun organisation, IMEs work the core hours of 9:00 AM - 5:00 PM AEST (11:00 AM - 7:00 PM NZST) regardless of location.

Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.