Technical Support Coordinator

3 days ago


Nelson, Nelson, New Zealand Daisy Group Full time

The Data Provisioning Coordinator plays a pivotal role in managing orders from setup to resolution at Daisy Group, a leading provider of voice, connectivity, mobile, phone systems, and cloud services. This position requires exceptional communication skills, the ability to manage own workload, and experience with Microsoft packages.

Key responsibilities include making welcome/confirmation calls and sending confirmation emails, handling first-line installations support calls, accurately inputting order details onto all systems, liaising with customers/business/resellers partners and suppliers regarding order queries/amendments, providing technical advice to customer/business partners/resellers and internal staff, placing all order types on Openreach and other Supplier Portals, dealing with order rejections, liaising with customers/business partners and suppliers to resolve issues and provide regular updates, raising and resolving provisioning escalations and faults, checking all accounts are set-up and billing correctly, scheduling and actioning all tasks to completion within specified timescales, following all procedures, and delivering high-level customer service for maximum customer satisfaction.

To succeed in this role, you will require excellent telephone manner, ability to manage own workload, previous experience of Microsoft packages, a 'can-do' and positive attitude towards work and personal development, and excellent communication skills both verbal and written.



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