Sales Professional

2 weeks ago


Tauranga, Bay of Plenty, New Zealand Appello Careline Limited. Full time

Job Summary

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We are seeking a highly motivated and customer-centric Sales Executive to join our team at Appello Careline Limited.

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About You

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You must possess a genuine desire to help the community, be empathetic, and attentive to our customers' needs. You will be great at building instant rapport with potential new members and have great success in achieving and surpassing targets.

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The Role

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In this exciting role, you will engage with our members providing exceptional service and support, receiving enquiries, and exploring additional requirements. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.

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Your Key Responsibilities

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  • \
  • Manage and convert lead-generated inbound and outbound calls\
  • Be a product expert and brand ambassador, signposting customers to their personalised sales solutions\
  • Meet and exceed personal and team targets\
  • Upsell additional products and services\
  • Engage with existing customers and provide excellent service management\
  • Act as a role model within the team and showcase the five Appello values\
  • Continuously look for ways to improve the customer journey\
  • Provide high-quality, customer-focused advice on alarm solutions\
  • Work collaboratively with internal teams to deliver an exceptional customer experience\
  • Maintain accurate records and adhere to company policies and procedures\
  • Contribute to the growth and development of the team by sharing knowledge and best practices\
  • Foster a positive work environment and promote a culture of excellence\
  • Develop and maintain strong relationships with customers to build trust and loyalty\
  • Identify opportunities to increase sales and revenue through upselling and cross-selling\
  • Stay up-to-date with industry trends and developments to continuously improve performance and results\
  • Participate in training and development programs to enhance skills and knowledge\
  • Prioritise tasks effectively to meet deadlines and achieve objectives\
  • Communicate clearly and effectively with colleagues, managers, and customers\
  • Adhere to company policies and procedures to ensure compliance and consistency\\/ul\


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