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Client Success Executive

1 week ago

Christchurch, Canterbury, New Zealand Medem Group Full time

We're seeking a talented Customer Support Manager to join our Medem Group team. As a strategic leader, you'll play a critical role in driving business growth and delivering exceptional customer experiences.

About You

This role requires a dynamic and results-driven individual with a strong track record of success in customer support management. Key competencies include:

  • Leadership experience: 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred).
  • Customer focus: A customer-centric approach to delivering exceptional experiences.
  • Problem-solving skills: The ability to identify and address complex problems.
  • Organisational skills: Proven experience managing in-office and remote teams.
  • Project management skills: Experience managing customer onboarding projects is a bonus.
  • Industry knowledge: Knowledge or sector experience is a huge plus.

What We Offer

  • Attractive remuneration package.
  • Flexible working arrangements to support work-life balance.
  • Opportunity to be part of our rapid growth plans.
  • Working with a great team – gaining massive exposure.