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Customer Service Ambassador

2 weeks ago

Auckland, Auckland, New Zealand Compass Group New Zealand Full time

Role Overview
We are seeking a skilled Front Desk Attendant/Concierge to join our team at Strata Lounge, Auckland Airport. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
• Lead by example, maintaining high standards of presentation and operational efficiency at the front desk.
• Provide solutions-based approaches to challenges and ensure tasks are completed correctly within the lounge.
• Communicate effectively with guests and team members, ensuring clear, professional, and inclusive interactions.
• Maintain the front desk and reception area, ensuring a positive first impression for guests.
• Handle guest inquiries, boarding pass checks, and provide boarding announcements as required.

Qualifications
• Experience in a similar role, preferably in a hospitality or customer service environment.
• Immaculate personal presentation and high level of communication skills, both verbal and written.
• Ability to remain calm and diplomatic under pressure, providing flexible solutions.
• Physically fit, reliable, and able to pass police and AVSEC clearance.

Benefits
• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.