Data-Driven Business Partner

2 weeks ago


Gisborne, Gisborne, New Zealand Cleo Full time
Job Description
Working cross-functionally with product, engineering, compliance, and our partners, you will be part of the team that ensures Cleo's products are optimized for success.
Your responsibilities will include:
  • Complaints management: Assist with the management of our complaints policy, including investigation and response to escalated complaints and quality assurance checks on tracking documents.
  • Dispute processing: Assist with the investigation and response to customer transaction disputes and credit disputes in line with our internal procedures and regulatory timeframes.
  • Banking operations: Support our bank partners with requests that require Cleo investigation and action.
  • Iteration of existing processes: Assist in the creation and improvement of the processes key to the operation of Cleo's products.


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