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Technical Support Professional

7 days ago

Hamilton, Waikato, New Zealand Repco Full time

About Our Team

Our team is dedicated to providing exceptional customer service and support. We are passionate about delivering high-quality products and solutions to our customers, and we are committed to continuously improving our processes and services.

Role Overview

We are seeking an Automotive Parts Interpreter to join our team. As a key member of our sales team, you will be responsible for providing technical support to our trade and retail customers through using your expert automotive parts/mechanical knowledge.

You will build effective customer relationships, be a superstar seller and problem solver, and use up-to-date product information and knowledge. You will be committed to providing a genuine service, where you create lasting impressions and moments that matter for your customers.

Key Responsibilities

  • Provide technical support to customers via phone or other communication channels.
  • Build strong relationships with customers to understand their needs and provide tailored solutions.
  • Stay up-to-date with new products and technologies to provide expert advice.
  • Work collaboratively with the sales team to achieve sales targets.
  • Contribute to the development of new products and services.

Requirements

  • Prior experience in the automotive industry, preferably in a sales or technical role.
  • Demonstrated ability to communicate complex technical information to non-technical stakeholders.
  • Strong customer service skills, with a focus on building relationships and providing excellent service.
  • Able to work in a fast-paced environment and meet deadlines.
  • Highly organized and able to prioritize tasks effectively.

Benefits

  • A safe and inclusive team environment.
  • Attractive team member pricing across all GPC AP businesses.
  • Work-life balance.
  • Ongoing training and development; genuine career opportunities.
  • Employee reward and recognition programs.
  • Employee Assistance Program for you and your family.
  • Paid volunteer leave.
  • Parental leave top-up allowance.