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Senior Customer Experience Manager

7 days ago

Christchurch, Canterbury, New Zealand Te Runanga O Ngai Tahu Full time

About Us

At Te Runanga O Ngai Tahu, we're dedicated to connecting people, culture, and passion through our retail experiences. Our legacy is built on the values of manaakitanga, tuakana-teina, and kaitiakitanga.

Job Overview

We're seeking a highly motivated Senior Retail Assistant to join our team at All Blacks Experience in Auckland. This role offers a unique opportunity to work in a fast-paced, dynamic environment where you'll be responsible for delivering exceptional customer experiences, managing stock levels, and promoting premium products.

Key Responsibilities

  1. Create a warm, welcoming environment where every customer feels like an All Black stepping onto the field
  2. Work with the Retail Manager to drive the team to meet and smash sales KPIs
  3. Maintain top-tier visual merchandising standards - because looking sharp matters
  4. Stay alert and minimize loss - defence wins games
  5. Be a walking, talking encyclopedia of our products - share the stories behind the gear
  6. Provide an exceptional customer experience, ensuring every interaction is gold-standard
  7. Assist with training new team members - mentorship grows champions
  8. Support stock ordering and ensure everything is game-ready and in top condition
  9. Oversee deliveries and maintain accurate stock records - precision is key
  10. Ensure the store is always match-fit - clean, organized, and stocked for action

Requirements

  • 3+ years in a customer-facing retail role
  • Proven ability to drive sales and enhance the customer experience
  • Experience in stock management, reporting, and retail KPIs
  • A strong knowledge and passion for rugby - because we live and breathe it
  • Confident, adaptable, and thrives in a fast-paced, high-performance environment
  • Strong communication and relationship-building skills - both kanohi ki te kanohi (face-to-face) and online
  • Ability to work weekends and be part of a rotating roster
  • Understanding of, or willingness to learn, Ngai Tahu values, te reo Maori, and tikanga
  • Passion for sustainability and upholding the Tiaki Promise to protect Aotearoa for future generations

What We Offer

We offer a fun, unique, and safe place to work, with opportunities for growth and development. If you're ready to step up, wear the jersey with pride, and bring your A-game to a retail environment that thrives on manaakitanga, teamwork, and excellence - we want you on our team