Customer Service Officer

1 week ago


Tauranga, Bay of Plenty, New Zealand CGR Services Full time

We are looking for a skilled administrator to join our team at CGR Services. As a Station Support Officer, you will play a crucial role in supporting the Rotorua Criminal Investigations Manager and Area Executive Officer based at the Rotorua Police Station.

About the Role
  • This position involves providing administrative support to senior management, including preparation of reports, correspondence, and other documents.
  • You will have responsibility for managing contractor / visitor access, ensuring Health and Safety audits are completed, and maintaining accurate records.
  • You will also be responsible for front counter customer service, data entry, use of Police systems, typing, and file management.
Main Responsibilities:
  • Dealing with difficult customers in a professional manner.
  • Recording complaints from members of the public and responding to general inquiries.
  • Ensuring efficient management of contractor / visitor access.
  • Providing exceptional customer service to internal and external stakeholders.


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