Cloud Systems Engineer
6 days ago
As a Cloud Support Engineer at Engineeringuk, you will be part of a dynamic team that provides top-notch support for our customers. Your primary responsibility will be to assist clients in resolving their technical issues related to Amazon Web Services (AWS). This role requires excellent troubleshooting skills, a strong understanding of networking and cloud computing concepts, and the ability to work effectively in a fast-paced environment.
About Us
We are Engineeringuk, a leading provider of innovative solutions in the field of engineering. Our mission is to empower our customers with cutting-edge technology and expert support to help them achieve their goals. We value teamwork, innovation, and customer satisfaction above all else.
Your Responsibilities
As a Cloud Support Engineer, your key responsibilities will include:
- Solving complex technical issues related to AWS services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, and VPC.
- Providing exceptional customer support through various communication channels including phone, email, and web/live chat.
- Collaborating with cross-functional teams to resolve customer issues and improve overall support processes.
- Mentoring new hires and developing training materials to enhance the skills of the support team.
Requirements
To be successful in this role, you will need to possess the following qualifications:
- A good understanding of network security concepts including SSL/TLS, network- and web application firewalls, intrusion detection and prevention services.
- Experience with networking and troubleshooting techniques using tools such as HTTP, TCP/IP, DNS, routing and switching, load balancing.
- Knowledge of operating systems oriented to maintenance and administrative purposes, preferably Windows or Linux.
Benefits
We offer a comprehensive benefits package, including competitive salary, generous time off, and opportunities for career growth and professional development.
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