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Service Team Lead
2 weeks ago
About the Job
The Customer Service Team Leader (Resolutions) plays a crucial role in delivering exceptional customer experiences at IKEA. As a leader, you will be responsible for building and leading a high-performing team that engages with customers from online and store environments.
Your Key Responsibilities
• Lead and motivate a team of customer service representatives to achieve exceptional customer satisfaction ratings.
• Collaborate with the operations team to ensure seamless execution of customer-facing processes.
• Develop and implement effective training programs to enhance team members' knowledge and skills.
What We're Looking For
• Proven leadership experience in a customer-facing environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
